Within the Executive Management Division, the ICTM Directorate is responsible for the quality and reliability of ICT Systems and Services in use at the NATO Headquarters (HQ).

The Integration and Coordination Unit participates in the implementation, transition and upgrading of software to complement and enhance office productivity as well as to support organisational efforts to institute Enterprise Information and Enterprise Resource Management systems. In the foreseeable future the NATO HQ ICT infrastructure will be integrated into a centralised NATO-wide data centre infrastructure. This will be subject to a large scale migration of ICT services and applications.

The Officer, Project Management is responsible for the implementation of new systems and software packages in support of business requirements. S/he will manage multiple projects of varying size and complexity for applications and systems for use in the NATO Headquarters (HQ) environment. The Officer is responsible for scoping, planning, executing and monitoring the projects to remain on schedule and to budget. S/he manages the relationship between technology and business at the project level. Role responsibilities include components of: resource management, finance management, quality management, control management and business continuity management.

2. QUALIFICATIONS AND EXPERIENCE

ESSENTIAL

The incumbent must:

• have a University degree with specialisation in computer information systems or computer science;

• possess a minimum of 3 years’ professional experience with a combination of project management, team management, software development and/or system integration in an ICT environment;

• have experience with and understanding of relational database environments such as Oracle and Microsoft SQL Server;

• have applied knowledge of Active Directory, Microsoft Forest-Domain aspects, VM-Ware features, user authentication technologies and system administration in a Microsoft environment;

• have proven experience in public sector procurement processes for ICT-related procurements;

• have proven experience in the role as project manager or project coordinator with projects related to data centre consolidation/migration or large-scale business application migration;

• have knowledge of formal project management and process improvement methodologies such as Software Capability Maturity Model (CMM), Prince2, etc.;

• have knowledge of software development lifecycles (SDLC);

• possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; II (“Elementary”) in the other.

DESIRABLE

The following would be considered an advantage:

• project management certification, such as Prince2 or PMI Project Management Professional (PMP);

• knowledge and experience managing projects using various SDLC methodologies, such as Rapid Application Development (RAD), prototyping or standard waterfall;

• experience managing projects implementing business application functions such as document management/handling, content management, workflow and database systems.

3. MAIN ACCOUNTABILITIES

Project Management

Follow a structured project management methodology for activities (e.g., Prince2). Estimate size, duration and resource requirements for projects. Monitor and oversee projects on an ongoing basis, evaluating progress and quality, managing issue resolution processes and taking corrective action as necessary. Track financial reports for projects. Provide and implement action plans to mitigate risk when applicable. Develop all relevant project documents, such as project plans, project initiation documents, highlight reports, end stage reports, exception reports, project closure reports, etc. Work with the Release Manager to ensure proper operations turnover and Service Level Agreement (SLA) updates when applicable. Lead the post-implementation review evaluating project results, including client satisfaction.

Expertise Development

Utilise a rigorous process of tracking tasks, schedule, and controlling project risks and issues. Help analyse and discuss the potential risks/benefits involved in using the specified technology solution to address the business requirement. Work with procurement, software and hardware vendors to develop Statements of Work (SOW) or Objectives (SOO) and conduct other aspects of the acquisition process.

Knowledge Management

Organise and run meetings of project staff, internal clients and suppliers (internal and external). Participate in and support cross-technology process improvement initiatives. Contribute to continuous improvement by leveraging quality improvement methodologies (CMM, PMI, Prince2, etc.).

Stakeholder Management

Interface with the project board, internal clients, technology teams and suppliers. Apply knowledge of Organization standards and vendor practices in project management to ensure successful delivery of the project.

Information Management

Maintain oversight of proper project documentation in collaboration with the Project Support function.

People Management

Coordinate staff involved in the project - both from a developmental and workload management perspective - including package integrators/software developers, technical and data analysts, documentation specialists and testers.

Perform any other related duty as assigned.

4. INTERRELATIONSHIPS

The incumbent is a member of the Integration and Coordination Unit and reports to the Head of this Unit. S/he works in close collaboration with other staff members of ICTM, in particular the Application Delivery and Support teams, the Business Relationship Management team as well as with several support teams of the NATO Communications and Information Agency. S/he coordinates - as appropriate - with staff members of various Divisions from the NATO HQ for assigned projects.

Direct reports: N/a

Indirect reports: N/a.

5. COMPETENCIES

The incumbent must demonstrate:

• Achievement: Works to meet standards;

• Analytical Thinking: Sees multiple relationships;

• Clarity and Accuracy: Checks own work;

• Conceptual Thinking: Applies learned concepts;

• Customer Service Orientation: Takes personal responsibility for correcting problems;

• Empathy: Is open to others' perspectives;

• Impact and Influence: Takes multiple actions to persuade;

• Initiative: Is decisive in a time-sensitive situation;

• Teamwork: Solicits inputs and encourages others.
  

6. CONTRACT:

Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract.

Contract clause applicable:

In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity.

The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract.

If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.

Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations.

7. RECRUITMENT PROCESS:

Please note that we can only accept applications from nationals of NATO member countries.

Applications must be submitted using e-recruitment system, as applicable:

• For NATO civilian staff members only: please apply via the internal recruitment portal (for more information, please contact your local Civilian HR Manager);

• For all other applications: www.nato.int/recruitment
  

  
  Please note that at the time of the interviews, candidates will be asked to provide evidence of their education and professional experience as relevant for this vacancy.
  

  Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser.
  More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)
  

More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)

8. ADDITIONAL INFORMATION:

NATO as employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NATO welcomes applications of nationals from all Member States and strongly encourages women to apply

Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.

Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.

The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.

The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.

Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.